Frequently asked questions

No. EntryPass is an independent, privately operated document preparation service. We are not affiliated with any government, embassy, or consulate. Every document we prepare can also be filed for free directly with the relevant government.

It depends on the destination. For most destinations, once you authorize us at checkout, we submit your completed document directly to the official government portal for you. A small number of destinations require the traveler to complete final identity verification themselves — for those, we prepare and review the form and hand it back to you ready to file. We tell you which applies before you pay.

Our specialists review every submission before filing. If something needs correction, we'll mark your order 'needs correction' and email you so you can fix it — no extra charge for a correction caused by our review process.

Passport numbers are encrypted before they're stored, and access is limited to the specialist handling your order. See our Privacy Policy for full details.

Yes — if we weren't able to produce your government confirmation for any reason, you get a full refund automatically. Once your confirmation is issued, the order is fulfilled and isn't refundable. See our Refund Policy for details.

For destinations we submit automatically, your document is typically filed within minutes of payment. One flat price covers this for every traveler — there's no paid rush tier.